Shipping

At Souq Store, we understand the importance of a smooth and efficient shipping process. We strive to provide our customers with a seamless experience from the moment they place their order to the moment it arrives at their doorstep. Our shipping policy is designed to ensure that your order is delivered to you in a timely manner and in perfect condition.

Free Shipping:

We are pleased to offer free shipping on all orders that exceed 15000 LE. This means that you can enjoy the convenience of shopping from the comfort of your own home without having to worry about any additional shipping costs. Whether you're purchasing the latest Apple iPhone 14 model or any other product from our store, you can rest assured that your order will be shipped to you for free.

Returns:

We understand that sometimes a product may not meet your expectations or you may simply change your mind. That's why we offer a hassle-free returns policy. If you receive a product with its box still closed and you decide to return it, you can do so within the first 14 days of receiving your order. Simply contact us and we will guide you through the returns process to ensure that your return is handled smoothly and efficiently.

International Orders:

Please note that all international orders do not come with a warranty. While we take every precaution to ensure that your order is packaged securely and arrives in perfect condition, we cannot guarantee the same level of warranty coverage for international orders as we do for national orders. However, rest assured that we will do our best to assist you in case of any issues that may arise with your international order.

National Orders:

For national orders, the warranty coverage will be provided by the product agent rather than Souq Store. We work closely with authorized product agents to ensure that you receive the highest level of warranty support for your national orders. If you encounter any issues with your national order, please contact the respective product agent for assistance.

At Souq Store, we are committed to providing our customers with a seamless and secure shopping experience. Our shipping policy is designed to ensure that your order is delivered to you in a timely manner and in perfect condition. If you have any questions or concerns regarding our shipping policy, please feel free to contact us. We are here to assist you and provide you with the best possible service.